Customer Service Framework 
We work with organizations to define service, service charter, service delivery framework and customer service reporting and feedback mechanism. We also assist in the implementation of service strategy and customer service transformation initiatives towards achieving the desired service level. Through our change management process, we support organizations to identify the gaps in service delivery and recommend strategic initiatives to bridge the gaps.

Mystery Shopping
We provide mystery shopping service to our clients to help obtain valuable feedback that will help them serve their customers better. Working with our clients, we define what is to be measured, the appropriate measurement tools and how the measurement is to be done. With our well trained shoppers, available to shop your branches all over the country and submit reports in pre-defined format within record time, we assist our clients to spot areas of service delivery requiring attention. We provide valuable insights into service delivery errors and how these can be addressed; we also provide advice on intervention for the short to medium and long term customer service.

Surveys
Using modern survey tools, we assist organizations to obtain valuable feedback on their products and services. Our survey services and platform are easily accessible and can be customized to meet the needs of all our clients. If you desire our survey services, please use the contact center to reach us.

Background Check Services
This service is provided to assist organizations to obtain useful information about their customers and also comply with regulatory requirements.

Customer Verification 
For any organization to achieve its corporate objectives, its employees, organization structure, roles and responsibilities and strategy must be properly functional and aligned to support the achievement of the corporate objectives. Work processes must be clearly articulated, defined and validated; these must also be clearly impactful on all stakeholders to ensure they help drive the organization towards success. It is thus imperative to ensure that the Bank employees focus on the most important activities leading to the achievement of corporate objectives while non-core activities can be outsourced to professional organizations. Under the Know Your Customer (KYC) initiatives, we assist our clients to verify customer addresses while freeing their Relationship Officers to focus on business development.

Employee Verification
The incidence of forgery and impersonation are rife. Desperate job seekers who are ready to get on the employment ladder without required credential or with insufficient qualification may not stop at falsification and forgery of certificates, they may out rightly impersonate qualified people. In other to ensure that such fraudulent people do not gain access to client organization, we carry out credential verification. In like manner, we also assist our clients to prevent fraudulent characters with questionable past from entering into their organizations by investigating previous employment history, reference check and guarantor check. Below is a list of services we currently provide:

  • Degree verification (local and international)
  • NYSC and professional certificate verification
  • WAEC/NECO Certificate verification
  • Age verification
  • Previous employment verification
  • Reference and Guarantor verification
  • Neighbourhood check
  • Criminal check

Private investigations
With the inability of the relevant authourity to provide transparent and result-oriented investigations, we seek to fill the void in this area. Using world class investigators, we provide answers to questions; resolve mystery surrounding events and happenings. We also deploy surveillance gadgets to discerning clients. Please contact us if you need any of the following services:

  • Bank fraud
  • Insurance fraud
  • Infidelity investigation (private and corporate)
  • Other investigations