mystery-shopping2We provide mystery shopping service to our clients to help obtain valuable feedback that will help them serve their customers better. Working with our clients, we define what is to be measured, the appropriate measurement tools and how the measurement is to be done. With our well trained shoppers, available to shop your branches all over the country and submit reports in pre-defined format within record time, we assist our clients to spot areas of service delivery requiring attention. We provide valuable insights into service delivery errors and how these can be addressed; we also provide advice on intervention for the short to medium and long term customer service.